Service Design

Master Courses - Barcelona

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The Master in Service Design allows future service designers to learn about different conceptual perspectives when designing a service. It is an opportunity for students to gain theoretical insight and to practice using specific methods and tools for each approach. Students are tasked with team projects and challenged with the entire process of creating a new service or transforming an existing one –  from research and conception to prototyping and preparing pilot interventions.

The concept of Service Design refers to innovation in services from a human and systemic perspective by leveraging creativity and iterative processes. So, what exactly does a service designer do? These are some of their possible functions, depending on their professional background and the context they work in:

- Orchestrating the various stages of a service to ensure a pleasant, seamless experience.

- Detecting opportunities for new services and conceptualising systems that allow to co-create added value with users or even among multiple organisations.

- Enabling various players to take an active part in defining new practices and narratives about value, both inside and outside organisations.

 

Complementary Module

Check the new Research & Publish Module course, a complementary module with a duration of 6 months, that provides an introduction to the main theoretical and practical tools for research and reflection that are generated in the field of communicating and disseminating projects in the field of design so that students can acquire the skills to document their work correctly, communicate it properly to their target audience and disseminate it through the most appropriate channels. Request more information to your advisor.
  • Credits
    60*
  • Start date
    January 2021
  • Duration
    6 months
  • Attendance
    part-time
  • Language
    English

Methodology 

The learning experience on this course consists in:

Undertaking the practical and experimental development of real projects for companies selected by IED Masters.

Understanding the theoretical framework and fundamentals of service design as a basis for decision‑making.

Hearing about first‑hand experiences shared by teachers and guest speakers.

The course tackles service design from three different perspectives in three team projects. Each project in the course goes through every stage in the design process.

Objectives

To grasp the various conceptual perspectives of service design and be able to choose which one is most suitable for each design intervention.

To test specific approaches, methods and tools while developing projects related to creating new services, evaluating and transforming existing services or implementing operational changes at the supplier level.

To encourage an experimental attitude, efficient self-management and the ability to work on multi- and inter-disciplinary teams, as well as collaborating with users and other stakeholders.

To foster sensitivity and a critical mind regarding the latest breakthroughs in service design and other social-technical developments affecting the service economy.

Student profile

Professionals and graduates in product design, digital design, graphic design and interior design wishing to specialise in services.

User experience experts looking to play a more strategic role.

Professionals who work in marketing, communication, sociology, anthropology and market research and are interested in pursuing a career in service innovation and customer experience.

Job opportunities

Service designer

Strategic designer

UX researcher

Design researcher

UX strategist

Design thinker or design thinking consultant

Customer experience designer

*Credits

The educational planning for all IED Master courses is aligned with the criteria established by the European Higher Education Area (EHEA). The IED Master program has adopted a credit structure that follows the European Credit Transfer System (ECTS). The IED Master is a private degree.

  • SPECIFIC MODULE

    • SERVICE DESIGN SPECIFIC MODULE

      INSIGHTS INTO OPPORTUNITY AREAS AND EXISTING SERVICE EVALUATION
      CO-CREATION, DEVELOPMENT & EVALUATION OF NEW SERVICES
      SERVICE BUSINESS, STRATEGY AND CULTURE
      MASTER’S FINAL PROJECT

       

  • COMMON MODULE

    • SERVICE DESIGN COMMON MODULE

      DESIGNING FOR THE MANY
      DESIGN TOUR
      PUBLIC SPEAKING
      PORTFOLIO AND PERSONAL BRANDING
      ITALIAN DESIGN CULTURE AND HISTORY
      DESIGN PROCESS
      SOCIAL DESIGN AND SUSTAINABILITY

       

Remarkable is that teacher who accomplishes himself what he teaches to others.
(Italian proverb)

IED faculty are professionals that daily face the market. Here you can read their bios.

Itziar Pobes

Itziar Pobes
Service designer and co-founder of We Question Our Project, a service design studio based in Barcelona. She works for businesses and public organizations at a local and a European level in areas such as health and aging, education, local development, customer service and business collaboration within service ecosystems. She is also a regular lecturer or visiting lecturer on service design, service prototyping and co-creation in several design schools. Coordinator of the Master in Service Design.  

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